Product registration and repair service

Warranty Policy - Our Promise

SUNBOUNCE develops and inspects its products in Germany. Each product is examined to ensure that it is suitable for use in professional applications.
 
This is why SUNBOUNCE grants a 24-month warranty for its products. The warranty period is 24 months from the date of purchase. If you experience any problems with the product within that time, you can return it to us.* We will check the faulty product and either repair or replace it, whichever we deem best.

Warranty Terms

Please register your product within 14 days of purchase at: www.sunbounce.com/warranty

Our warranty is based on the assumption that our products remain free of defects attributable to manufacturing or to normal use and wear for the duration of the warranty. It is considered such a defect when the product’s functions/features no longer comply to the descriptions in the instructions - whether completely or only to a degree. Damage to the product caused by lack of caution or abuse is not considered normal use in the sense described here and is not covered by this warranty.

If, despite our multiple stringent quality inspections, an exception should occur and you receive a product with a fault that you would like to have remedied – which is understandable – please proceed as follows:

1. *STOP! Please do NOT send us the faulty item until SUNBOUNCE proposes the quickest and most efficient solution; refer to point two.

2. Please E-mail a short deficiencies report to info@sunbounce.com, stating the product designation and a brief description of the fault. If you have a photo, please send it - a picture is sometimes worth a thousand words. With the same E-mail, please send us the receipt (scanned or photographed) and the name (company or last name) under which you registered the product. We will contact you immediately to propose a solution that requires minimal effort on your part.

Tel.: +49 4175 - 80 88 79 87
Fax: +49 4175 - 80 88 79 67
E-Mail: info@sunbounce.com

SUNBOUNCE GmbH
Buchenring  8 - 10
21272 Egestorf, Germany

Please note: Your legal rights to claim damages for material defects are not in any way restricted by this two-year warranty that applies from the time of receipt of the product. Your statutory rights due to material defects are regulated by § 437 BGB (German Civil Code).


To enable us to meet our warranty promise, please register your product within 14 days of purchase on our website under: www.sunbounce.com/warranty 

This warranty is a promise from Wolfgang-Peter Geller

 

Note: You need register only once for the warranty. Other products are then automatically included.


Please click here and fill in the registration form.